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Customer Support
Customer Support  Return and exchange policies

Return and exchange policies

To protect the interests of buyers, VQ hair offers a return policy within 30 days. Please review the terms carefully before placing an order.

1. Reasons 

  • The product has lost its seal, is delivered with the wrong quantity, information and model compared to the order.

  • The product is damaged due to a manufacturer's fault (difference from the manufacturer's published quality standards).

2. Conditions

The product:

  • The products have not been installed, worn, or tampered, and are intact, with all labels, in its original packaging (unless the product is defective or damaged in transit).


  • We accept return and exchange within 30 days, please make sure that the hair hasn't been used (curl, wash, or straight). If the goods you received are defective, please contact us first.

  • Please take a video when unboxing the goods as proof that the product you received is damaged due to a factory defect and send it back to us for the best solution.

Cost: The cost will depend on each specific case.


We need to point out that all our products are produced from 100% natural human hair. Besides, each bundle comes from individual people, so we cannot guarantee all hair colors or textures. However, we will do our best to accommodate your request following the stated specifications. You can always check out your order to determine if the color is compatible through our photos on the website and video call.

3. Method

  • Bring the goods directly to the agent in nigeria

  • Bring the goods to be returned to the nearest post office

Note: To ensure the goods are not lost, return to the correct address. Please contact VQ hair consultant before sending the goods.

Contact information of Customer Service Center:

  • Hotline/Whatsapp: +84 962318090
  • Email:
  • Website:
+84 962318090